RETURN POLICY

OSWheels  wants you to take comfort in knowing that all uninstalled unused items can be returned for a full refund within 30 days of item(s) receipt. *Exceptions apply, see below:

• Few Exceptions for items that cannot be returned include: Customized items (custom painted, powder coated, custom drilled)
• The customer will be charged a 25% restocking fee. Restocking fee and all shipping cost will also be applied to shipments that refused by the consumer
• Products must be unused and in the condition they were received within original or comparable packaging.
• Wheels: If you mount tires on wheels, they are deemed used and non-refundable.
• Wheel & Tire Packages: Any wheels that are mounted on a tire are deemed used and non-refundable.
• You agree to be responsible for return shipping and handling cost.
• Once your return is received, the refund will be applied to your original method of payment. Please allow two business days for your return to be processed. Please note, depending on your credit card or bank, it may take 2-7 business days for the refund to post to your account.
• Core Refund: Your core must be in like new condition with no visible damage, scratches or imperfections. Upon receipt of your core, we will inspect to ensure it is like new. If not, the core will be returned to you and you will not be eligible for the core refund.
• Items are non-refundable after 30 days from order date.

If you purchase an item(s) from us when it was not on sale you may be eligible for a sale price adjustment within 7 days of the date you placed your order. No sales adjustments will be made for purchases that are more than 7 days from the date of purchase.

If you made a purchase and received a discount (ie. Free Shipping), you are not eligible for a sale price adjustment should a better sale come out afterwards.

CLAIMS

We, as the manufacturer, reserve the right to inspect and test any structural integrity claims with respect to our exterior accessories, interior accessories, suspension, and wheels.

SALES PRICE ADJUSTMENT

If you purchase an item(s) from us when it was not on sale you may be eligible for a sale price adjustment within 7 days of the date you placed your order. No sales adjustments will be made for purchases that are more than 7 days from the date of purchase.

If you made a purchase and received a discount (ie. Free Shipping), you are not eligible for a sale price adjustment should a better sale come out afterwards.

RECEIVED INCORRECT OR DEFECTIVE ITEMS

In case you received the wrong items or believe you have a product with a manufacturer defect, you are requested to contact us as within 72 hours of receiving your order with Speedintro Customer Service: Speedintro. You will be asked for photo documentation and a description of what was wrong with the order. Submitting a claim does not warrant an automatic refund. We reserve the right to investigate and make the final decision on all claims.  

SHIPPING COST

We incur administrative costs when receiving and processing your Purchase. We also incur costs for packaging and restocking your product if you return your Purchase. As a result, you may return your order, but your shipping cost will not be refunded.

If you reject attempted delivery of your order, and the products are returned to us you agree to be responsible for the return Shipping Cost. The return Shipping Cost will be based on the original Shipping Cost of the order. If you received a "Free Shipping" promotion on your order, you acknowledge that the return Shipping Cost will be based on our standard flat rate shipping costs of each respective item in your order.   

You acknowledge that the Shipping Cost is a fair and reasonable estimate of the actual damages that we have incurred or may incur, costs that are otherwise impracticable or extremely difficult to determine.

PRE-ORDER PURCHASES

We incur administrative costs when receiving and processing your Pre-Order Purchase. We also incur costs for remarketing and reselling your pre-ordered product if you cancel your Pre-Order Purchase. As a result, you may cancel your order or make any changes to your order fourteen (14) calendar days after your Purchase Date without charge. Should you make any changes to your Pre-Order Purchase after fourteen (14) calendar days, you will be subject to a $100 change order fee. Should you decide to cancel your Pre-Order thirty (30) calendar days after your Purchase Date, you will be subject to a $100 cancellation fee. You acknowledge that the Change Order Fee and Cancellation Fee amount is a fair and reasonable estimate of the actual damages that we have incurred or may incur, costs that are otherwise impracticable or extremely difficult to determine.

For additional questions about us returns please email: Sales@oswheels.com.